HARLEE SYSTEMS

Automation and AI for businesses · Punta Cana

No guest left on read.

We build the system that answers your guests in their language, takes the booking payment, brings in new guests through referrals and gets them to come back. It starts on your WhatsApp and grows with your business.

Get the free test See the system
  • Answer and book
  • Bring in guests
  • Bring them back
Bookings · Beach Clubonline
Hi! Can we book for Saturday? 6 adults and our dog 🐶
Hi! Saturday works and dogs are welcome. Quick note: our dress code is "refined coastal". Shall I hold 6 spots?
Yes please! 🙌
Entrance · 6 people
150 USD
Saturday · 11:00Ref. A-0612
You're all set. I'll send a reminder on Friday. See you Saturday! ☀️
CRM · 23:16BOOKING PAID
Party
6 + dog
Language
English
Referred by
VILLA-07
Visits
First
Reminder on Friday · review request on Sunday
Example · partner VILLA-07 11 bookings Commission worked out automatically in Notion

Any night in Punta Cana

Guests aren't lost on price. They're lost waiting.

  1. 22:47

    A group of 6 messages you

    Tourists at a hotel in Bávaro, asking in English about Saturday.

    Enquiry
  2. 23:30

    Your team is closing up

    The phone is behind the bar. Nobody checks it until morning.

    No reply
  3. 08:10

    They book somewhere else

    The hotel concierge sends them next door, where someone did reply.

    Lost
  4. 10:02

    You finally reply

    "Thanks, we already booked." And you never hear from them again.

    Lost
  5. Saturday

    An empty table

    Six entrance fees, food, drinks and the review they never wrote.

    Real cost

With HARLEE, they have an answer at 22:47, the booking is paid by 22:50 and they get a reminder on Friday.

The system

It starts on your WhatsApp. It grows with your business.

Three layers on the same number. Start with the first and add the rest when you need them.

Spanish, English, French, Russian Prepayment Reminders Google reviews Instagram → WhatsApp
Today's bookingsNotion dashboard · example
GuestLang.PartyStatusTime
Megan R.EN6Paid23:16
Pérez familyES4Paid09:02
Luc D.FR2Follow-up10:41
Anna K.RU3Paid12:15

Your business

Every business loses guests in its own way.

Booking is required, there are three ways to ask for it and the entrance is paid at the door. On Saturday, four confirmed groups don't show up.

  • One WhatsApp for bookings, also from Instagram and your website.
  • Entrance paid when booking, so whoever books turns up.
  • Villas and concierges with their own code, and every booking they bring, counted.
  • Membership for residents, so the club has real members.
What your guest sees
Do you allow dogs? And what's the dress code?
Dogs are welcome! Dress code is refined coastal, no tank tops. Want me to book you a spot for tomorrow?
Yes, 2 people + Max 🐕
Done. Here's the link to pay the entrance (25 USD pp) and lock it in.
Free · 48 hours · no commitment

We message you as if we were your guest.

Before we sell you anything, we check how your business answers today. Within 48 hours we show you what a guest sees when they message you.

  1. Tell us your businessName and Instagram. That's all.
  2. We message you as guestsOn WhatsApp and Instagram, in English and Spanish, on a weekday and at the weekend.
  3. We send you the reportResponse times, what was answered, what got no follow-up and what it may be costing you.
Request my test on WhatsApp
Mystery guest test · exampleBeach club · Cap Cana
WhatsApp reply (Saturday)4 h 12 minSent at 22:47
Instagram replyNo replyAfter 48 h
Replied in EnglishYesBut only with the price list
Follow-up after no bookingNone0 messages in 48 h

What it means: a group that messages on a Saturday night gets an answer after they've already decided. At this volume, that's around 6–9 bookings a month that may be slipping away.

With numbers

Every month you see what it brings you.

A simple report with your enquiries, the ones that came in when nobody was around, your bookings and the guests who were won back.

412conversations handled
38%out of hours
156bookings confirmed+41 won back with follow-up
47 saverage response time

When do guests message you?

Staff on shiftOut of hours
Illustrative example of one month. Each client gets their own with real data.

Packages

Start with what makes the biggest difference. Add more when you need it.

Layer 1

Essential

  • WhatsApp that replies in the guest's language, 24 h
  • Bookings or appointments, and reminders
  • Every enquiry logged in your CRM
  • Monthly report

For small businesses that reply late today.

Layers 1 + 2 · most popular

Sales

  • Everything in Essential
  • Prepayment and follow-up with anyone who doesn't book
  • Referral programme with villas, concierges and drivers
  • Campaigns to bring back guests from previous months
  • Google reviews

For busy businesses that want to fill more days.

Layers 1 + 2 + 3

Pro

  • Everything in Sales
  • Memberships and members
  • Several departments or locations
  • Integration with your booking system or PMS

For hotels, clubs and groups with several outlets.

Pricing depends on your volume and is agreed after the free test. The accounts and your guests' data are always yours.

Who's behind it

I'm Harol. I build it myself, here in Punta Cana.

I spent years working in hospitality in London. That's where I learnt how a guest gets lost: service is in full swing and nobody can pick up the phone.

Now I live in Punta Cana and work with businesses I can visit in person. I learn how they work, build the system around them and every month show them what happened with their guests. What works and what doesn't.

HospitalityYears on the floor in London
In personI come to your business in Punta Cana, Bávaro and Cap Cana
With numbersA report every month
No lock-inYour accounts and your data are yours
First case under way

A Punta Cana business with WhatsApp, CRM and a referral programme. Before-and-after figures here in January 2027.

Questions

What people usually ask

Do I need to change my WhatsApp number?

No. We can use your current number or a new one just for bookings. We'll decide during the test, based on how you work today.

What if the AI gets something wrong?

It only answers with information you approve: prices, opening hours and rules. When something falls outside that, it hands the conversation to someone on your team. And every week we review the conversations to keep improving.

What happens if Meta restricts the account?

The account is in your business's name and we set it up following WhatsApp Business rules. If Meta applies a restriction, we let you know, handle the review and adjust the fee while it lasts.

Is the system mine if we stop working together?

Your accounts and your guests' data are always yours, and we hand the data over exported. If you also want to keep the system itself, you can buy it.

How long until it's up and running?

About four weeks from the start, depending on how long Meta takes to approve the WhatsApp Business account.

Send us your business. We'll message you as a guest.

Within 48 hours you'll know what someone experiences when they message you on a Saturday night. If there's nothing to improve, we'll tell you that too.

Request my free test
WhatsApp +1 849 526 2446 · Instagram @harleesystems · Punta Cana, Dominican Republic I just have a question